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social service lab

A manager’s experience of the care home lab

This is the speech delivered by Wilma Campbell, the manager of Peacock care home, at the Scottish Care Care in Transition Conference November 2014. Wilma reflects on her experience as part of the care home lab as well as the wider challenges of supporting outcomes in a care home setting.

You may wonder why I have started with a picture of an elephant. For me the analogy “You can’t eat an elephant in one bite, it takes many small bites...

The care home lab

This is the story of how a care home in West Lothian chose to explore outcomes-focussed working in an innovative way. This case study explores the role of experience labs in helping social services test out new ideas and ways of working in a safe, supportive environment. We will be sharing some of the challenges and benefits of working in this way. For more information on how we engaged with residents please see this accompanying resource.

Hosting a lab in a care home would not have been possible without the dedication, openness and experience of each person involved. Thank you for...

Engaging with residents in the care home lab: stories, challenges and Talking Mats™

This reflection accompanies ‘The care home lab: a case study’ and explores the role of residents in the care home lab and the use of Talking Mats to facilitate engagement. On reflection, the experience lab process set unrealistic expectations on a group of residents, some of whom were living with dementia, and didn’t allow for them to be included in a meaningful way. We hope that this case study serves as an example of how co-production is not a ‘one size fits all’ process.

Social Service Labs and Co-Design Social Service lab methodology relies on a co-design process that actively involves people who access support . In...